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Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Alternatively, once your return items are received back at our facility, we can issue you a credit note for the item to repurchase the correct colour/size you were after. Items can only be returned if you have contacted us within 14 days* of receiving your order. Your return needs to be sent and received within a reasonable timeframe in order to still be eligible for exchange. If not, your item may be rejected and returned to sender. 

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. 

Once your return has made its way back to our facility, the items are then subject to inspection upon arrival, if they do not comply with our Policies on Health and Hygiene, and are deemed to be worn, washed, or used in any way, your return will be rejected and simply sent back to you.

Doyoueven is not responsible for any costs involved in order to process your exchange. It is the customer obligation to ensure that they comply with our policies Before returning any items and failing to do so is not the responsibility of Doyoueven, nor will we cover any loses incurred if your return is rejected.

Please return your item(s) to us following the method below: 

Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the bottom of this page fill in the required details in the ‘Contact Us’ box.

 Please note, we do not issue refunds on non-faulty items, only in-store credit once your return item is received back at our facility. 

Also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return. 

If a postage certificate cannot be supplied upon request DOYOUEVEN reserves the right to refuse a refund or credit note for your items.

*By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

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