DOYOUEVEN RETURNS POLICY

We truly hope that you will absolutely love your DOYOUEVEN pieces! However, in the event that you are unhappy with your purchase, we will happily accept your return within 30 days (ok, 60 during COVID-19) providing it is as new and with the tags attached.

It’s absolutely fine to try your new item on, however a massive gym session or run is maybe not so fine.

For all our loyal Aussie customers, if you’re looking for an exchange or store credit, we’ll happily cover the cost of the return shipping for you. If it’s a refund, we subtract $10 to help cover the shipping cost.

If you’re from our awesome international community, unfortunately right now we can only offer a refund or store credit.. I know, I know, I promise we’re working on it!

• Jump through to our super easy returns portal here!
• Just enter your ORDER NUMBER and POST/ZIP CODE and all your items will be there!
• Select the item you want to return, follow the prompts and you’ll be finished in no time.

• DYE Masks, DYE Seamless Thongs and Marked Crew Socks cannot be returned due to health and hygiene reasons, sorry.
• All returns are sent to and processed in our facility in Melbourne, Australia.
• There is no expiry on store credits, however they must be used in the one transaction.

• Before you return your item, please make sure you have attached the return label that was provided when you finished your return. If there is no label we won’t know it’s you..!
• Once your item has been packaged and the label attached, it’s good to go! Please drop it off at any Australia Post location.

• We can’t offer free international returns at the moment, so unfortunately this cost will need to be covered by you. Pro tip - a prepaid, traceable service is best, so if anything happens to your order, we can track it.. (If it gets lost, it’s not your fault!)
• It’s super important that you make sure your return label is attached before returning the item. The return address is provided in the final step of the returns page. Oh, please also remember to include your sender information (Full Name, Order Number and Email Address) so we know who you are. (Please note, we do not refund the shipping amount you originally paid on your order).

Unfortunately, sometimes items that are not 100% can slip through, we get it. Don’t worry, we’re here to help! If you think your item is not quite right, please email our customer service team (contact@doyoueven.com) before diving into your return.

So we can help get you on your was as quickly as possible, please include the following info in your email:

• Your order number
• Photos that clearly show the fault and the DOYOUEVEN logo

Here are a couple of quick points on how an item is deemed faulty or not acceptable quality:

• There is a manufacturing fault.. Of course.
• The product has been damaged during transit.. Not your fault!
• It is significantly different from the description or image.. It has three arm holes..!
• The sizing/measurements don’t match the size chart of the item on the website.. This is not an incorrect size choice BTW..

General wear and tear over time, damage caused by incorrect washing, neglect or misuse is not considered a manufacturing fault.. However if you are unsure about anything, simply send us an email and we will be very happy to help.