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When does the Blackout Sale go live?

The Doyoueven Blackout Sale kicks off on Friday, 10th of November at 12PM AEDT and runs until Thursday 30th of November at 11:59PM AEDT.

For our amazing #TeamDYE community around the globe, the sale will begin on:

  • Fri 10th Nov. 2PM NZDT 🇳🇿
  • Thur 09th Nov. 5PM PST 🇺🇸
  • Thur 09th Nov. 8PM EST 🇺🇸
  • Thur 09th Nov. 7PM (Central Time) CT 🇺🇸
  • Thur 09th Nov. 5PM PST 🇨🇦
  • Thur 09th Nov. 8PM EST 🇨🇦
  • Fri 10th Nov .1AM GMT 🇬🇧
  • Fri 10th Nov. 2AM CET 🇪🇺

Don’t see your time zone? Don’t stress—just send an email to our amazing customer experience team at contact@doyoueven.com or feel free to visit Dateful Time Zone Converter to convert to your time zone.

What is the Doyoueven Blackout offer this year?

This year, absolutely EVERYTHING SITE-WIDE will be discounted by up to 80% OFF!

The sale price and discounts will be listed on each item so you can see exactly how much you’re saving.

Is this sale available on the Doyoueven App?

Absolutely! All items will be automatically discounted on the Doyoueven App just like on the website!

Can I add items to my wishlist?

Absolutely! The best way to do this is in our super user-friendly friendly app!

In the bottom right corner of the home screen, simply click on the wishlist love heart to create your wishlist. Now click the ‘+’ icon in the top right corner to create and name your wishlist.

From there, head to your fav items, click the love heart and select your size, add it to your list and bang! You’re done.

Ready to check out? Head back to the love heart on the home screen, select your list and click on the three dots on the right hand to add all the items to your cart - time to checkout!

Just remember, the wishlist doesn’t secure or hold the items for you. Stock is only allocated to your order once you checkout.

Download the app now:

Orders

I placed an order before the sale! Can I get a refund and reorder to secure the Blackout offer?

Unfortunately, we can’t refund orders placed before the 10th to reflect our Blackout offer.

We began advertising our Blackout offers on the 4th of November to make sure our DYE Family was aware these amazing deals were just around the corner!

Don’t get caught short again—sign up to our mailing list above!

Can I add to my order after I checkout?

Unfortunately, we can’t add additional items to your order once it’s been placed.

Be sure to double-check that you have the correct goodies in your cart before hitting that checkout button!

Can I add to my order or change my shipping address after I checkout?

We’ll do everything we can to accommodate any requests like this, however, get in touch with our Customer Experience Team as soon as possible!

During the sales period, our Warehouse team works around the clock to dispatch your orders as quickly as possible—so it might not be possible to meet every request.

For the quickest response, please send us an email to contact@doyoueven.com

Can I return any items purchased during the sale?

You’re more than welcome to return any items purchased during the Blackout Sale.

Please note, if returning for an in-store credit or refund, this will be for the amount that you paid for this item on sale and not the original price of the item.

Payment

Can I use discount codes or personal store credits during the sale?

All discount codes and personal store credits will be switched off during the sale period, as our prices will far outweigh the normal prices, even when the discount code is applied.

All Athlete/Ambassador support codes remain active, allowing you to continue supporting them, although there is no additional discount associated with these codes.

Can I use a gift card code during the sale?

Yes! All gift cards can be used at the checkout during the Doyoueven Blackout Sale.

If you have any trouble applying your code, feel free to contact our Customer Experience Team via Live Chat, Facebook Messenger or Email (contact@doyoueven.com) and we will be more than happy to help!

What payment options are available?

We have a bunch of different payment options available for you to use through our secure payment gateway!

  • ShopPay
  • Apple Pay
  • Mastercard
  • Visa
  • PayPal
  • AfterPay (AUS/NZ, USA & UK only)
  • Klarna (AUS & USA only)
  • ZipPay (AUS only)

Shipping

What is the freight cost for AU/NZ orders?

Within Australia, all orders are shipped using the Australia Post service.

All orders will automatically qualify for Australia Post Standard Shipping for $10 AUD and you can upgrade to Express Shipping for an additional $5 AUD.

For our NZ customers, your order can be shipped either by DHL Express for $25 AUD or Australia Post International for $15 AUD, the choice is yours!

What is the freight cost of international orders?

We offer multiple global shipping options for our international customers.

International customers can choose from DHL Express starting at $25 AUD (3-6 business days) or Australia Post Tracked Shipping starting at $15 AUD (15-25 business days).

Why does my order not qualify for free shipping?

Our free shipping option for Australian orders over $99 AUD has been turned off for the duration of the Doyoueven Blackout Sale.

All orders within Australia will be shipped via Australia Post Standard Shipping for a flat rate of $10 AUD and you can also upgrade your order to Express Shipping for an additional $5 AUD.

Will I need to pay extra duties or taxes on top of my shipping cost?

Depending on where you are located, unfortunately, in some cases, the answer is YES. These are local government charges and are not imposed or controlled by Doyoueven. We recommend contacting your local customs office to see if duties or taxes are payable in your country.

How long does shipping take?

It’s a super busy time of year, below is a rough guide on the shipping timeframes for each service.

Please note, due to the increased amount of parcels that freight companies receive during this time, your package may be delayed by an additional 5 business days.

  • Australia Post Standard Shipping - 5-10 business days
  • Australia Post Express Shipping - 1-5 business days
  • DHL Express - 4-8 business days
  • Australia Post International - 15-25 business days

If you have any concerns regarding this, please contact our Customer Experience Team via Live Chat, FB Messenger or Email (contact@doyoueven.com)

Why hasn’t my order been dispatched?

Our team of superstars in the fulfilment centre are working around the clock to have your goodies shipped out to you as quickly as possible.

However, due to the significant increase in orders placed during this time, please allow an additional 3-5 business days for your order to be dispatched from our facility.

Will my order be prioritised if I get Express Shipping?

Sadly not. Your order will be fulfilled and dispatched from our facility in order of when it was placed.

Express shipping does not mean that your order will be fulfilled faster at our facility, however, it does mean that it will be prioritised by Australia Post or DHL once your order has been dispatched.

How can I get in contact if I have any questions or need any help with my order?

The quickest and most efficient way to reach us is via email - contact@doyoueven.com. We’ll always get back to you ASAP, however, during the Blackout period it may take up to 24 hours to receive a reply.

Our Customer Experience Team are also available via Live Chat, Facebook Messenger and Instagram DM.