Can I track my order?
Yes certainly, – Provided you have selected and paid for a tracked method of shipping.
Our only tracked methods of shipping are PACK & TRACK, EXPRESS POST (for International orders) and Toll DX EXPRESS ( for National orders). If you're unsure of the method of shipping you have selected for your order, please check your order confirmation email, which was sent to you right after your order was placed.
Please note, Standard Airmail is the default shipping method.
If you didn't select a different method of shipping for your order, and proceeded with the default method of shipping, (Standard Airmail), you've accepted that your order is being sent via a non-tracked, non-prioritized method of shipping.
If you select a tracked method of shipping, once your order is dispatched, you will receive an email with all your tracking information, from the couriers, and the steps to track the progression of your parcel.
To check the estimated delivery time of your parcel, please view our Shipping Chart, located in the section title ‘DELIVERY INFORMATION’, under subtitle ‘What are my shipping options?’ – this should help you get a better understanding of the shipping method you have selected for your order.