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Halloween Sale FAQ's

When does the Doyoueven Halloween Sale go live?

The Doyoueven Halloween Sale goes live on Tuesday 25th of October at 12PM AEST and ends on Monday 31st of October at 11:59PM AEST.

What’s on offer?

We’re offering a spooky 31% OFF sitewide! Plus, all outlet items will be discounted by a further 20% OFF 👻

The sale price will be listed on each item on our website so you can see exactly how much you’re saving. To make things even easier, the price that you see on outlet items is the price with the extra 20% discount already applied!

How do I redeem this discount on the Doyoueven app?

Our new app is pretty awesome right?! We don’t blame you for wanting to shop your fave goodies in the best way possible!

All items will be automatically discounted on the app just like on the website!

Are you offering anything else?

We sure are!

Every order placed during the Halloween Sale will receive a limited edition Doyoueven Scratchie! Scratch off the pumpkin to see if you’ve won a trick or a treat 😱

What can I win from a DYE Scratchie?

Great question! The spooky pumpkins on the DYE Scratchies hold a few different treats.. There’s a chance that you’ll find a $50 or $100 AUD DYE Gift Card, free items, and 1 ticket has a $500 AUD DYE Wardrobe!!

What are my chances of winning a prize from a DYE Scratchie?

There’s a 1 in 10 chance of winning a prize from a DYE Scratchie! They’re some pretty good odds if you ask us 👀

My DYE Scratchie is a winner! How do I claim my prize?

To redeem your prize, please contact our friendly team directly at contact@doyoueven.com with your order number alongside a picture of the 9 digit code on your winning ticket and they’ll be more than happy to help you!

How long do I have to redeem my scratchie prize?

Claims must be submitted before Saturday 31st of December to redeem your prize.

What discount will Scrunch Seamless have?

Wow, straight to the point - love it! You may not know this but Scrunch Seamless is in our outlet section. This means that ALL Scrunch Seamless will have a discount of 20% OFF its current outlet price.

No tricks here, it’s time to treat yourself to some Scrunch! 🍭

Can I use additional discount codes or personal store credits during the sale?

All discount codes and personal store credits will be switched off during the sale period, as our prices will far outweigh the normal prices, even when the discount code is applied.

All Athlete/Ambassador support codes remain active, allowing you to continue supporting them, although there is no additional discount associated with these codes.

Can I use a gift card code during the sale?

Yes! All gift cards can be used at the checkout during the Doyoueven Halloween Sale.

If you have any troubles applying your code, feel free to contact our Customer Experience Team via Live Chat, Facebook Messenger or Email (contact@doyoueven.com) and we will be more than happy to help!

Can I place separate orders with my DYE Gift Card?

Unfortunately not, the Gift Card must be used in one single transaction.

Can I redeem my DYE Gift Card for cash?

No, the Gift Card is only redeemable for purchases via the Doyoueven website.

Is there an expiration date on my DYE Gift Card?

Nope, you’re free to use it whenever you like.

Can I use my DYE Gift Card on a future sale?

Absolutely!

Why does my order not qualify for free shipping?

Our free shipping option for Australian orders over $99 AUD has been turned off for the duration of the Doyoueven Halloween Sale.

All orders within Australia will be shipped via Australia Post Standard Shipping for a flat rate of $10 AUD, you can also upgrade your order to Express Shipping for an additional $5 AUD.

We also offer multiple global shipping options for our international customers. International customers can choose from DHL Express (3-6 business days) or Australia Post Tracked Shipping (10-15 business days).

Will my order be prioritised if I get Express Shipping?

Sadly not. Your order will be fulfilled and dispatched from our facility in order of when it was placed.

Express shipping does not mean that your order will be fulfilled faster at our facility however, it does mean that it will be prioritised by Australia Post or DHL once your order has been dispatched.

Can I add to my order?

Unfortunately, we can’t add additional items to your order once it’s been placed. Be sure to double check you have the correct goodies in your cart before hitting that checkout button!

Why hasn’t my order been dispatched?

Our team of superstars in the warehouse are working around the clock to have your goodies shipped out to you as quickly as possible.

However, due to the significant increase in orders please allow an additional 3 business days for your order to be dispatched from our facility.

Can I return any items purchased during the sale?

You’re more than welcome to return any items purchased during the Doyoueven Halloween Sale.

Please note, if returning for an in store credit or refund, this will be for the amount that you paid for this item on sale and not the original price of the item.

How can I get in contact if I have any questions or need any help with my order?

The quickest and most efficient way would be to reach out to us via Live Chat! Bottom right, speech bubble, can’t miss it. We’ll always get back to you asap.

Our awesome Customer Experience Team are also available via Facebook Messenger, Instagram DM or Email (contact@doyoueven.com)