The Leave Your Mark Sale FAQs - Up to 61% OFF!

Your most frequently asked questions-

 

Q - What is the best way to get in touch with you if I have a question about my order..?

A - The quickest and most efficient way to contact us is via Live Chat on our website, Instagram DM, Facebook Messenger or Email: contact@doyoueven.com

Q - I placed an order yesterday, can I get a refund and secure the Leave Your Mark SALES deals..?

A - Unfortunately we cannot refund orders placed prior to the 23rd to reflect our Up to 61% OFF Leave Your Mark Sales deals.

The Leave Your Mark SALES DATES:

Q - When does the sale start..?

A - The sale kicks off at 12pm AEST, Wednesday 23rd June and ends at 11:59AM AEST, Thursday 1st July.

For those around the globe 🌏

Wed 23rd June 12PM AEST 🇦🇺
Wed 23rd June 2PM NZST 🇳🇿
Tue 22nd June 7PM PT 🇺🇸
Tue 22nd June 10PM ET 🇺🇸
Tue 22nd June 9PM (Central Time) CT 🇺🇸
Tue 22nd June 9PM EST 🇨🇦
Tue 22nd June 3AM UTC 🇬🇧
Tue 22nd June 4AM CEST 🇪🇺

 

The Leave Your Mark SALES Deals

Q - What are the DYE EOFYS deals this year..?

A - We’re offering discounts of up to 61% OFF SITE-WIDE! The sale price and discount will be listed on each item so you can see exactly how much you’re saving! Plus, we will be breaking items down into the following two categories to make it even easier for you to save on your DYE faves:

21%-31% OFF
41%-61% OFF

Q - Can I use a Discount Code, an Athlete/Ambassador Code or my Store Credit during the sale..?

A - Store Credits can absolutely be used during the sale - simply add the code prior to checkout and the discount is automatically applied.

Unfortunately all Discount Codes have been switched off during the sale and will not be active.

However all Athlete/Ambassador support codes remain active allowing you to continue supporting them, however there is no additional discount associated with these codes.



SHIPPING/FREIGHT

Q - How much do I need to spend to get Free EXPRESS Shipping on Australian orders...?

A -  We offer FREE SHIPPING for orders over $99.00 AUD. There is a $10 AUD flat rate applied to orders under $99 AUD.

Q - How much do I need to spend to get Free EXPRESS Shipping on orders to New Zealand..?

A - All orders over $150.00 NZD receive free EXPRESS shipping.

Q - How much do I need to spend to get Free Shipping on international orders..?

A - Unfortunately we are unable to offer any international Free Shipping this year.

Q - What is the freight cost for International orders..? 

A - While we absorb much of the freight charge, there is a $20 AUD flat fee.

Q - How is my order shipped..?

A - All international orders are shipped EXPRESS via DHL and generally take between 5-10 business days to arrive. 

All orders within Australia are also shipped EXPRESS via AusPost eParcel and usually take between 2-5 days to arrive depending on your location.

Q - Where has the $15 AUD Pack and Track service gone..?

A - Given the ongoing global issues caused by COVID19, our previous freight provided is unable to offer this service. As a result ALL orders are shipped via DHL Express. 

Q - Will my order be delayed..?

A - Due to the significant increase in orders we receive during this period, plus the worldwide situation with COVID-19, you may see a slight delay in your order of up to 3-5 business days.

 

CUSTOMS CHARGES/TAXES FOR INTERNATIONAL CUSTOMER:

Q - Will I need to pay extra charges, duties/taxes or VAT on top of the $20 AUD freight cost to receive my order..?

A - In most cases, unfortunately the answer is YES. These are local government charges and are not controlled or imposed by Doyoueven, or our freight provider. We recommend you contact your local customs office to see if duties or taxes are payable in your country.



RETURNS:

Q - Can I return items purchased during the EOFYS..?

A - Yes you can! Returns will be processed as per our normal returns policy:

Full price & sales* items can be returned for a full refund less shipping within 30 days of receipt of product.We are unable to offer exchanges on wrong size items for international customers, however you can return for a store credit and repurchase the correct size.

 

Returns must be received in their original, unworn condition, with all packaging, tags and labels attached. Doyoueven reserves the right to refuse returns that do not comply with company standards and will return the garments at the customers own expense.

Return shipping is payable by the customer. We recommend using a prepaid, traceable method to ensure safe delivery. Doyoueven takes no responsibility for missing parcels without proof of delivery.

Credit notes will be issued once returns have been received and approved for credit.

Q - How do I begin a return..?

A - Our returns portal is very easy to use and gives you complete control of the entire process.

Simply click the following link and you can begin your return using your order number and postcode - https://returns.doyoueven.com/#/ 

 

PAYMENT GATEWAYS - AFTERPAY, CLEARPAY, KLARNA & ZIPPAY.

Q - What payment options do you have available..?

A - We offer all the major payment options, including Apple Pay (Safari Browser Only), AfterPay for customers in Australia, New Zealand and Canada, Clearpay for our awesome UK fam, Klarna for the USA, plus all the major credit cards along with PayPal and ZipPay.

 

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