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What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order ID, the name of the product you were supposed to receive, (for a faulty item – a picture of the fault or damage to the garment and further details of the problem), within 7 days* of receiving your order. 

You can get contact with our customer service and support team via the ‘Contact Us’ email box at the bottom of this page. Our customer service team will work diligently to have this resolved for you as quickly as possible. 

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. If your product is damaged whilst wearing it, we cannot issue an exchange or replacement. If the product you received was not faulty upon arrival and you choose to continue to use it in any way, this means that you have accepted your item in the condition in which it was received and DOYOUEVEN is no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.

*There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.

*If you are required to return your item(s) back to us, and we offer to cover the cost in order to do so, your order will need to be sent via the most basic method of shipping (Standard Air Mail), this is generally a non-tracked, non-prioritized service. We will only reimburse you the cost of shipping up to the amount of Standard Air Mail despite the method of shipping you use.

 

 

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