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  • Shipping And Delivery
    **Shipping and delivery update - AU & NZ Customers**

    23/03/2022 - Due to the current COVID-19 situation in Australia, our local freight provider, Australia Post, has advised they are still experiencing delays of between 2-4 business days on top of their normal estimated delivery times.

    We are working very closely with Australia Post to ensure the impact on our amazing customers is minimal, however, this is unfortunately out of our control. For more information, please visit: https://auspost.com.au/service-updates/domestic-delivery-times

    If you think your order has been affected, please reach out to our Customer Experience team and we will be more than happy to help - contact@doyoueven.com

    Here at Doyoueven, we strive to provide our community with the best possible online shopping experience.

    This is why we partner with only the best freight companies to ensure you receive the quickest and most efficient delivery times possible.

    Doyoueven is based in Melbourne, Australia and we ship worldwide.

    We deliver to over 200 countries including; the USA, Canada, United Kingdom, Asia, New Zealand and certain countries in Europe.

    Shipping times and costs will vary depending on your delivery location and shipping method.

    Doyoueven sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative of the date of dispatch, not the date of order.
  • Australian & New Zealand Shipping
    Australian orders are sent using Australia Post's Parcel Post service.

    We offer FREE SHIPPING for orders over $99.00 AUD, and a $10 AUD flat rate applies to orders under $99 AUD.

    If you’d like to receive your items quicker, we also offer an Express Post opinion for an additional $5 AUD which can be added during the ‘Shipping Options’ section at checkout.

    Generally, Parcel Post deliveries arrive within 3 to 7 business days depending on your location, however, this is only an estimate and cannot be guaranteed by Australia Post or Doyoueven.

    CARRIER SHIPPING COST DELIVERY TIMES
    Australia Post - Parcel Post $10.00 AUD
    (Orders under $99 AUD)
    3 - 7 Business Days**
    FREE
    (Orders over $99 AUD)
    Australia Post - Express Post $5.00 AUD Option on
    ALL Orders
    2 - 5 Business Days**
    LOCATION CARRIER ORDER VALUE SHIPPING COST METHOD DELIVERY TIMES
    Australia Australia Post - Parcel Post < $99.00 AUD $10.00 AUD Parcel Post 3 - 7 Business Days*
    > $99.00 AUD Free
    Australia Post - Express Post Available on all orders Additional $5.00 AUD Express Post 2 - 5 Business Days*


    New Zealand customers can choose to have their orders sent EXPRESS via DHL, or STANDARD TRACKED SHIPPING using the Australia Post International Shipping service.

    All orders over $150.00 NZD receive FREE EXPRESS SHIPPING!*

    CARRIER SHIPPING COSTS DELIVERY TIMES
    Australia Post - International $10.00 NZD 5 - 8 Business Days**
    DHL Express $16.00 NZD
    (Orders under $150 NZD)
    2 - 5 Business Days**
    FREE
    (Orders over $150 NZD)
    LOCATION CARRIER ORDER VALUE SHIPPING COST METHOD DELIVERY TIMES
    New Zealand DHL Express < $150.00 NZD $16.00 NZD Express 2 - 5 Business Days*
    Australia Post International < $150.00 NZD $11.00 NZD Standard Tracked Shipping 5 - 8 Business Days*
    DHL Express > $150.00 NZD FREE* Express 2 - 5 Business Days*
    *The above delivery times for all countries are estimates only and not guaranteed by DHL, Australia Post or Doyoueven.
  • International Shipping - USA
    Doyoueven offers multiple shipping options into the USA, all orders are sent from our facility in Melbourne, Australia.

    Delivery times may vary depending on the service you choose, please refer to the table below to view all the options and delivery times. Please note, these are estimates only and not guaranteed by the freight providers or Doyoueven.
    COUNTRY CARRIER/METHOD COST/ETA
    USA DHL Express $18.50 USD
    3-6 Business Days
    Australia Post - Express $14.50 USD
    5-7 Business Days
    Australia Post - Standard $10.95 USD
    10-15 Business Days
    LOCATION CARRIER SHIPPING COST METHOD DELIVERY TIMES
    USA DHL Express $18.50 USD* Express 3 - 6 Business Days**
    Australia Post - Express $14.50 USD* Express 5 - 7 Business Days*
    Australia Post - Tracked Shipping $10.95 USD* Standard Tracked Shipping 10 - 15 Business Days*
    *Please note the above Shipping Costs are based on current exchange rates and may fluctuate.
    **The above delivery times for all countries are estimates only and not guaranteed by DHL, Australia Post or Doyoueven.
  • International Shipping - Rest of the World
    Doyoueven offers multiple global shipping options, all orders are sent from our facility in Melbourne, Australia.

    Delivery times may vary depending on the service available, please refer to the table below to view all the options and delivery times. Please note, these are estimates only and not guaranteed by the freight providers or Doyoueven.

    It is also important to note that orders shipped to some international countries (in particular the UK, EU, CA and some countries in Asia) may incur customs duties and taxes* which are required to be paid by the customer prior to final delivery.

    If you are unsure whether this is applicable to your destination country we recommend you contact your local customs office for more information.

    *Please note, all customs duties and taxes are enforced by local governments and are in no way connected to, imposed or controlled by Doyoueven or our freight provider.

    COUNTRY CARRIER/METHOD COST/ETA
    Canada DHL Express $23.50 CAD
    3-6 Business Days
    Australia Post - Standard $13.95 CAD
    10-15 Business Days
    United Kingdom DHL Express £14 GBP
    3-6 Business Days
    Australia Post - Standard £9 GBP
    10-15 Business Days
    Europe DHL Express €17 Euro
    3-6 Business Days
    Australia Post - Standard €10 Euro
    10-20 Business Days
    Asia DHL Express $18.50 USD
    2-5 Business Days
    Australia Post - Standard $10.95 USD
    5-25 Business Days
    LOCATION CARRIER SHIPPING COST METHOD DELIVERY TIMES
    Canada DHL Express $23.50 CAD Express 3 - 6 Business Days**
    Australia Post - Tracked Shipping $13.95 CAD Standard Tracked Shipping 10 - 15 Business Days**
    United Kingdom DHL Express £14 GBP Express 3 - 6 Business Days**
    Australia Post - Tracked Shipping £9 GBP Standard Tracked Shipping 10 - 15 Business Days**
    Europe DHL Express €17 EURO Express 3 - 6 Business Days**
    Australia Post - Tracked Shipping €10 EURO Standard Tracked Shipping 10 - 20 Business Days**
    Asia DHL Express $18.50 USD Express 2 - 5 Business Days**
    Australia Post - Tracked Shipping $10.95 USD Standard Tracked Shipping 5 - 25 Business Days**
    *Please note the above Shipping Costs are based on current exchange rates and may fluctuate.
    **The above delivery times for all countries are estimates only and not guaranteed by DHL, Australia Post or Doyoueven.
  • Doyoueven Returns Update
    Returns update - AU & NZ Customers

    We know how tough the last year has been, so during COVID-19 we have extended our return period to 60 days for ALL our loyal customers.

    11/09/2021 - Due to the ongoing backlog and delivery issues our local freight provider, Australia Post, has advised they're experiencing slight delays in all deliveries of up to 5-8 business days. We're working very closely with Australia Post to ensure the impact on our amazing DYE Army is minimal, however, this is unfortunately out of our control and is affecting customers nationwide. For more information, please visit the Australia Post Website: https://auspost.com.au/service-updates/domestic-delivery-times

    If you think your return has been affected, please reach out to our Customer Experience team and we will be more than happy to help - contact@doyoueven.com

    We truly hope you'll absolutely love your DOYOUEVEN pieces! However, in the event that you're unhappy with your purchase, we'll happily accept your return within 30 days (ok, 60 during COVID-19) providing it's as new and with the tags attached.

    It’s absolutely fine to try your new item on, however, a massive gym session or run is maybe not so fine.

    For all our loyal Aussie customers, returns are FREE if you’re looking to exchange an item or receive a store credit—there is a small $10 AUD handling cost if you’re wanting to return for a full refund.

    If you’re from our awesome international community, unfortunately we're only able to offer a refund or store credit right now.
  • Ready To Kick Off Your Return?
    Jump through to our super-easy returns portal here!
    Just enter your ORDER NUMBER and POST/ZIP CODE and all your items will be there!
    Select the item you want to return, follow the prompts and you’ll be finished in no time.

    START A RETURN

    A few quick points to note:

    - DYE Masks, DYE Seamless Thongs and our Socks cannot be returned due to health and hygiene reasons, sorry.
    - All returns are sent to, and processed in, our facility in Melbourne, Australia.
    - There is no expiry on store credits, however, they must be used in one transaction.

  • Australian Customer Returns
    Before you return your item, please make sure you have attached the return label that was provided when you finished your return. If there is no label we won’t know it’s you..!

    Once your item has been packaged and the label attached, it’s good to go! Please drop it off at any Australia Post location.
  • International Customer Returns
    We can’t offer free international returns at the moment, so unfortunately this cost will need to be covered by you. Pro tip - a prepaid, traceable service is best, so if anything happens to your order, we can track it.. (If it gets lost, it’s not your fault!)

    It’s super important that you make sure your return label is attached before returning the item. The return address is provided in the final step of the returns page. Oh, please also remember to include your sender information (Full Name, Order Number and Email Address) so we know who you are. (Please note, we do not refund the shipping amount you originally paid on your order).
  • Faulty Items
    Unfortunately, sometimes items that are not 100% can slip through, we get it. Don’t worry, we’re here to help! If you think your item is not quite right, please email our customer experience team (contact@doyoueven.com) before diving into your return.

    So we can help get you on your way as quickly as possible, please include the following info in your email:

    - Your order number

    -Photos that clearly show the fault and the DOYOUEVEN logo

    Here are a couple of quick points on how an item is deemed faulty or not acceptable quality:

    - There is a manufacturing fault.. Of course.

    - The product has been damaged during transit.. Not your fault!

    - It is significantly different from the description or image.. It has three armholes..!

    - The sizing/measurements don’t match the size chart of the item on the website.. This is not an incorrect size choice BTW..

    General wear and tear over time, damage caused by incorrect washing, neglect or misuse is not considered a manufacturing fault. However, if you are unsure about anything, simply send us an email and we will be very happy to help.
  • Order Tracking
    All orders sent from Doyoueven are sent via a traceable method, upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

    Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

    Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
  • Wrong Shipping Address Or Order Placed
    We aim to process orders super quickly so usually, we cannot change or cancel orders placed. However, you can contact our friendly customer experience team via live chat, email or DM and we will try our best to assist you where we can.

    If we can’t assist with cancelling or changing your order, our returns policy is super easy (and yes we do refunds!).
  • Customs And Import Duties On International Orders
    Please be aware that international orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable to your destination country, we recommend you contact your local customs office for more information.

    Still don’t see what you’re looking for? Check out our FAQ’s page
  • Currency
    Doyoueven wants to make your experience as easy as possible, which is why we use a multi-currency platform allowing you to shop & check out in your own currency - goodbye conversion rates.

    The currencies supported via our multi-currency gateway are:

    1. Australian Dollar (AUD) (this is our default currency)*

    2. United States Dollar (USD)

    3. Canadian Dollar (CAD)

    4. Pound Sterling (GBP)

    5. Euro (EUR)

    6. Hong Kong Dollar (HKD)

    7. Japanese Yen (JPY)

    8. New Zealand Dollar (NZD)

    9. Singapore Dollar (SGD)

    *if you don’t see your currency above, you will be charged in our default currency AUD

    Our preferred secure third party gateway provider is Stripe for processing all online transactions. Using a third party gateway means all your sensitive information cannot be accessed.
  • Payment Methods
    We accept payments from the following merchants:

    1. Maestro

    2. Mastercard

    3. Visa

    4. PayPal

    5. Klarna AUS & USA

    6. AfterPay (AUS / NZ, USA & the UK only currently)

    7. Apple Pay (iOS devices, Safari only)

Still don't see what you're looking for? Check out FAQ's page