SHIPPING AND DELIVERY

Doyoueven is based in Melbourne, Australia but ship worldwide.

We deliver to over 200 countries; including the USA, Canada, United Kingdom, Asia and certain countries around Europe.

Shipping times and costs will vary depending on your delivery location and shipping method.

Doyoueven sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative from date of dispatch, not the date of order.

**International Shipping Update**

We are always looking to provide our international customers with the best value freight options available, and we are extremely pleased to be able to reinstate the AusPost Pack and Track service!
This is a $15 AUD Flat Rate service with an estimated delivery time of between 10 and 20 days**
While Pack and Track offers a cost effective shipping solution, if you are in immediate need of your items we do recommend using DHL Express.
Given the current situation with COVID-19 and the significant increase in global freight charges, regrettably we cannot offer free shipping at this time. We have already seen things can change dramatically with international shipping and as a result we are monitoring this situation very closely.
**Please note the above Pack and Track delivery times are estimates only, for further information please visit the Australia Post CoronaVirus updates page
Please be aware that International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

If you would like to know where you can track your parcel once it arrives in your country, you can find it here.

**Australian Shipping Update**

Here at Doyoueven we pride ourselves on providing you, our DYE Community, with the best online shopping experience possible. This is why we partner with the best possible freight companies to ensure the quickest, most efficient and affordable delivery times possible.

Unfortunately due to the impact of Covid-19 this year, we are unable to maintain our current Australian shipping costs. Effective from the 25th of September 2020 we will be raising our free shipping threshold to $100AUD and our standard shipping rates for purchases between $0-$99.99AUD to $10AUD. This will allow us to continue providing everyone who shops through DYE the best experience possible!

We appreciate your continued support during this tough time and thank you for being part of Team DYE.

SHIPPING TIMES

All pricing is displayed in AUD

Still don’t see what you’re looking for? Check out our FAQ’s page

ORDER TRACKING

All orders sent from Doyoueven are sent via a traceable method, upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

WRONG SHIPPING ADDRESS OR ORDER PLACED

We aim to process orders super quickly in our warehouse so usually we cannot change or cancel orders placed. However, you can contact our friendly customer service team via live chat, email or DM and we will try our best to assist you where we can.

If we can’t assist with cancelling or changing your order, our returns policy is super easy (and yes we do refunds!).

If we can’t assist with cancelling or changing your order, our returns policy is super easy (and yes we do refunds!).

CUSTOMS AND IMPORT DUTIES ON INTERNATIONAL ORDERS

Please be aware that International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

Still don’t see what you’re looking for? Check out our FAQ’s page

DOYOUEVEN RETURNS POLICY

**Please note - during COVID-19 we have extended the return period to 60 days**

We truly hope that you will love your DOYOUEVEN pieces! However, in the event that you are unhappy with your purchase for any reason, we will happily accept your return providing it meets the below criteria:

• Full price & sales* items can be returned for a full refund (less shipping) upto 30 days after receiving the product. (*this does not include final sale items)
• We are unable to offer exchanges for wrong size, however you can simply return the incorrect size for an in-store credit and repurchase the correct size.
• Return shipping is payable by the customer. We recommend using a prepaid, traceable method to ensure safe delivery. DOYOUEVEN takes no responsibility for missing parcels without proof of delivery.
• Returns must be received in their original, unworn condition, with all packaging, tags and labels attached. DOYOUEVEN reserves the right to refuse a return that does not comply with company standards and will return the garments at the customer's own expense.
• Refunds and in store credits will be issued once returns have been received and approved for credit.
• Store credits are valid for 12 months from the date of issue.

TO INITIATE A RETURN, PLEASE FOLLOW THE STEPS LISTED BELOW:

• Email contact@doyoueven.com
• Please include your order number and reason for return (Faulty Item, Wrong Size, Incorrect Item Sent etc)
• Faulty Items - please include photos that clearly show the fault and the DOYOUEVEN logo
• An item is deemed ‘Faulty’ or ‘Not Acceptable Quality’ if:
• There is a manufacturing fault
• The product has been damaged during transit
• It is unfit for purpose.
• It is significantly different from the description or image.
• It is received damaged on arrival.
• The sizing/measurements do not match the size chart of the garment on the website (this is not an incorrect size choice)

Please note that general wear and tear over time, damage caused by incorrect washing, neglect or misuse is not considered a manufacturing fault.

Still don’t see what you’re looking for? Check out our FAQ’s page

PAYMENTS

Doyoueven wants to make your experience as easy as possible, which is why we use a multi-currency platform allowing you to shop & check out in your own currency - goodbye conversion rates.

The currencies supported via our multi-currency gateway are:

1. - Australian Dollar (AUD) (this is our default currency)*
2. - United States Dollar (USD)
3. - Canadian Dollar (CAD)
4. - Pound Sterling (GBP)
5. - Euro (EUR)
6. - Hong Kong Dollar (HKD)
7. - Japanese Yen (JPY)
8. - New Zealand Dollar (NZD)
9. - Singapore Dollar (SGD)

*if you don’t see your currency above, you will be charged in our default currency AUD

Our preferred secure third party gateway provider is Stripe for processing all online transactions. Using a third party gateway means all your sensitive information cannot be accessed.

We accept payments from the following merchants:

1. - Maestro
2. - Mastercard
3. - Visa
4. - PayPal
5. - AfterPay (AUS / NZ only currently)
6. - Google Pay
7. - Apple Pay
8. - New Zealand Dollar (NZD)
9. - Singapore Dollar (SGD)

We are working on US Afterpay ;)

Still don’t see what you’re looking for? Check out our FAQ’s page