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Doyoueven customer services are here to help!

Please note: Shipping times commence once the order has been dispatched from our facilities and you’ve received an email of fulfilment. Please also check your junk/spam folder as our replies can sometimes end up there!

    SHIPPING AND DELIVERY

    **Shipping and delivery update - AU & NZ Customers**

    02/09/2021 - Due to the current COVID-19 situation in Victoria, New South Wales, the ACT and New Zealand, our local freight provider, Australia Post, has advised deliveries will be delayed from Monday, 6th September 2021.

    We are working very closely with Australia Post to ensure the impact on our amazing customers is minimal, however, this is unfortunately out of our control. For more information, please visit the https://auspost.com.au/service-updates/domestic-delivery-times

    If you think your order has been affected, please reach out to our Customer Experience team and we will be more than happy to help - contact@doyoueven.com

    Here at Doyoueven we strive to provide our community with the best possible online shopping experience.

    This is why we partner with only the best freight companies to ensure you receive the quickest and most efficient delivery times possible.

    Doyoueven is based in Melbourne, Australia and we ship worldwide.

    We deliver to over 200 countries including; the USA, Canada, United Kingdom, Asia, New Zealand and certain countries in Europe.

    Shipping times and costs will vary depending on your delivery location and shipping method.

    Doyoueven sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative from the date of dispatch, not the date of order.



    INTERNATIONAL SHIPPING

    Doyoueven ships all international orders EXPRESS via DHL for a flat rate of $20 AUD from our facility in Melbourne, Australia.

    The EXPRESS delivery times are between 5 and 10 business days, however please note these are estimates only and not guaranteed by DHL or Doyoueven.

    Please be aware that orders shipped to some international countries (in particular the UK, EU and CA) may incur customs duties and taxes* which are required to be paid by the customer prior to final delivery.

    If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

    *Please note, all customs duties and taxes are enforced by local governments and are in no way connected to, imposed or controlled by Doyoueven or our freight provider.

    LOCATION

    CARRIER

    SHIPPING COST

    METHOD

    DELIVERY TIMES

    USA, CA, UK, EU, Asia

    DHL Express

    $20.00 AUD

    Express

    5 - 10 Business Days*




    AUSTRALIAN & NEW ZEALAND SHIPPING

    Australian orders are all sent EXPRESS via Australia Post.

    We offer FREE SHIPPING for orders over $99.00 AUD, and a $10 AUD flat rate applies to orders under $99 AUD.

    Generally, EXPRESS deliveries arrive within 1 to 5 business days depending on your location, however this is only an estimate and cannot be guaranteed by Australia Post or Doyoueven.

    LOCATION

    CARRIER

    ORDER VALUE

    SHIPPING COST

    METHOD

    DELIVERY TIMES

    Australia

    Australia Post

    < $99.00 AUD

    $10.00 AUD

    Express

    1 - 5 Business Days*

     > $99.00 AUD

    FREE



    New Zealand customers can choose to have their orders sent EXPRESS via DHL, or STANDARD TRACKED SHIPPING using the Australia Post International Shipping service.
    All orders over $150.00 NZD receive FREE EXPRESS SHIPPING!*

    LOCATION

    CARRIER

    SHIPPING COST

    METHOD

    DELIVERY TIMES

    New Zealand

    DHL Express

    $15.00 AUD

    Express

    2 - 5 Business Days*

    Australia Post International 

    $10.00 AUD

    Standard Tracked Shipping 

    5 - 8 Business Days*

    Australia Post International

    FREE*

    Express

    2-5 Business Days*

    *The above delivery times for all countries are estimates only and not guaranteed by DHL, Australia Post or Doyoueven.

    ORDER TRACKING

    All orders sent from Doyoueven are sent via a traceable method, upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

    Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

    Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

    WRONG SHIPPING ADDRESS OR ORDER PLACED

    We aim to process orders super quickly in our warehouse so usually we cannot change or cancel orders placed. However, you can contact our friendly customer service team via live chat, email or DM and we will try our best to assist you where we can.

    If we can’t assist with cancelling or changing your order, our returns policy is super easy (and yes we do refunds!).

    If we can’t assist with cancelling or changing your order, our returns policy is super easy (and yes we do refunds!).

    CUSTOMS AND IMPORT DUTIES ON INTERNATIONAL ORDERS

    Please be aware that International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

    Still don’t see what you’re looking for? Check out our FAQ’s page

    DOYOUEVEN RETURNS POLICY

    **Returns update - AU & NZ Customers**

    02/09/2021 - Due to the current COVID-19 situation in Victoria, New South Wales, the ACT and New Zealand, our local freight provider, Australia Post, has advised returns will be delayed from Monday, 6th September 2021.

    We are working very closely with Australia Post to ensure the impact on our amazing customers is minimal, however, this is unfortunately out of our control. For more information, please visit the https://auspost.com.au/service-updates/domestic-delivery-times

    If you think your return has been affected, please reach out to our Customer Experience team and we will be more than happy to help - contact@doyoueven.com

    **FYI - we know how tough the last year has been, so during COVID-19 we have extended our return period to 60 days, plus we’re offering FREE RETURNS* to our loyal Australian customers**

    We truly hope that you will absolutely love your DOYOUEVEN pieces! However, in the event that you are unhappy with your purchase, we will happily accept your return within 30 days (ok, 60 during COVID-19) providing it is as new and with the tags attached.

    It’s absolutely fine to try your new item on, however a massive gym session or run is maybe not so fine.

    **For all our loyal Aussie customers, for a limited time we’re offering FREE RETURNS on ALL orders! Regardless if you’re looking for an exchange, store credit or full refund, it’s absolutely FREE to return your items!

    If you’re from our awesome international community, unfortunately right now we can only offer a refund or store credit.. I know, I know, I promise we’re working on it!

    READY TO KICK OFF YOUR RETURN..?
    • Jump through to our super easy returns portal here!
    • Just enter your ORDER NUMBER and POST/ZIP CODE and all your items will be there!
    • Select the item you want to return, follow the prompts and you’ll be finished in no time.
    A few quick points to note, AKA the fine print:
    • DYE Masks, DYE Seamless Thongs and Marked Crew Socks cannot be returned due to health and hygiene reasons, sorry.
    • All returns are sent to and processed in our facility in Melbourne, Australia.
    • There is no expiry on store credits, however they must be used in the one transaction.
    AUSTRALIAN CUSTOMER RETURNS
    • Before you return your item, please make sure you have attached the return label that was provided when you finished your return. If there is no label we won’t know it’s you..!
    • Once your item has been packaged and the label attached, it’s good to go! Please drop it off at any Australia Post location.
    INTERNATIONAL CUSTOMER RETURNS
    • We can’t offer free international returns at the moment, so unfortunately this cost will need to be covered by you. Pro tip - a prepaid, traceable service is best, so if anything happens to your order, we can track it.. (If it gets lost, it’s not your fault!)
    • It’s super important that you make sure your return label is attached before returning the item. The return address is provided in the final step of the returns page. Oh, please also remember to include your sender information (Full Name, Order Number and Email Address) so we know who you are. (Please note, we do not refund the shipping amount you originally paid on your order).
    FAULTY ITEMS:

    Unfortunately, sometimes items that are not 100% can slip through, we get it. Don’t worry, we’re here to help! If you think your item is not quite right, please email our customer service team (contact@doyoueven.com) before diving into your return.

    So we can help get you on your was as quickly as possible, please include the following info in your email:

    • Your order number
    • Photos that clearly show the fault and the DOYOUEVEN logo

    Here are a couple of quick points on how an item is deemed faulty or not acceptable quality:

    • There is a manufacturing fault.. Of course.
    • The product has been damaged during transit.. Not your fault!
    • It is significantly different from the description or image.. It has three arm holes..!
    • The sizing/measurements don’t match the size chart of the item on the website.. This is not an incorrect size choice BTW..

    General wear and tear over time, damage caused by incorrect washing, neglect or misuse is not considered a manufacturing fault.. However if you are unsure about anything, simply send us an email and we will be very happy to help.

    PAYMENTS

    Doyoueven wants to make your experience as easy as possible, which is why we use a multi-currency platform allowing you to shop & check out in your own currency - goodbye conversion rates.

    The currencies supported via our multi-currency gateway are:

    1. - Australian Dollar (AUD) (this is our default currency)*
    2. - United States Dollar (USD)
    3. - Canadian Dollar (CAD)
    4. - Pound Sterling (GBP)
    5. - Euro (EUR)
    6. - Hong Kong Dollar (HKD)
    7. - Japanese Yen (JPY)
    8. - New Zealand Dollar (NZD)
    9. - Singapore Dollar (SGD)

    *if you don’t see your currency above, you will be charged in our default currency AUD

    Our preferred secure third party gateway provider is Stripe for processing all online transactions. Using a third party gateway means all your sensitive information cannot be accessed.

    We accept payments from the following merchants:

    1. - Maestro
    2. - Mastercard
    3. - Visa
    4. - PayPal
    5. - Klarna AUS & USA
    6. - AfterPay (AUS / NZ, USA & the UK only currently)
    7. Still don’t see what you’re looking for? Check out our FAQ’s page

    Support

    • 1. Can I track my order?

      All orders sent from Doyoueven are sent via a traceable method via DHL or Australia Post. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

    • 2. When will my order be sent out?
      Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
    • 3. Can I exchange an item?
      We do not offer exchanges, but recommend returning your item for a credit note and purchasing your correct size. Feel free to read through our returns policy here to initiate a return.
    • 4. Will I be charged customs and duties taxes?

      International orders may incur import duties and taxes, these are payable by you, the customer.

      If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

      Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to our warehouse.

    • 5. Do you deliver to PO Boxes?

      Yes, we do for most countries, but if you are unsure please contact us at contact@doyoueven.com and we can let you know.

    • 6. I think my order has gone missing, what do I do?

      We’re sorry to hear that your order is lost, we’re here to help!

      In the event of a lost parcel, please ensure before lodging an enquiry with Doyoueven you have checked your delivery times and that your order is at least 2 business days past your expected delivery. You can check our standard delivery times on our Delivery page here.

      If your order is outside of its delivery time and receiving no tracking updates, please contact us at contact@doyoueven.com and we will lodge an investigation for you with your elected courier service. Please note this process can take up to 2 business days to initiate and up to 7 business days to investigate thoroughly. In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed.

    • 7. I just placed my order, can I cancel it?

      We aim to process orders super quickly in our warehouse so usually we cannot change orders placed. However you can contact our friendly customer service team via live chat, email or DM and we will try our best to assist you.

      If we can’t assist with cancelling or changing your order in time, our returns policy is super easy (and yes we do refunds!) check it out here.

    • 8. What payments do you accept?

      We accept payments from the following merchants through our secure third party Stripe gateway:

      • Maestro
      • Mastercard
      • Visa
      • PayPal
      • Klarna AUS
      • AfterPay (AUS / NZ & the UK only currently)

      We’re working on US Afterpay & Klarna!

    • 9. How do I return my package?

      At Doyoueven we are happy to offer a 30 day return policy for change of mind.

      To initiate a return please email returns@doyoueven.com with your order number, product name/colour/size and reason for return and a member of our team will be in contact with a Returns Authorisation number and Returns Form to lodge your return.

      Check out our full Returns Policy here to see if you are eligible for return.

    • 10. How do I know you received my order?

      Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order.

      A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam - so please check your junk to make sure if you haven’t received a confirmation.

      If you haven’t seen or received either of these, please contact our friendly customer service team via live chat, DM or email to check your order status for you.

    • 11. What is currency conversion?

      Currency conversion means you pay and order your items in your country's native currency, which means no conversion fees!

      The currencies supported via our multi-currency gateway are:

      • Australian Dollar (AUD) (this is our default currency)*
      • United States Dollar (USD)
      • Canadian Dollar (CAD)
      • Pound Sterling (GBP)
      • Euro (EUR)
      • Hong Kong Dollar (HKD)
      • Japanese Yen (JPY)
      • New Zealand Dollar (NZD)
      • Singapore Dollar (SGD)

      *if you don’t see your currency above, the total order amount will appear in our default currency at checkout; AUD. However, don't be alarmed as it will convert to your usual currency as it will state in your bank account. This means, you will still get charged in your usual currency after payment but will the website will state the dollar amount in AUD at checkout.

    • 12. What should I do if I receive a faulty or incorrect item?

      Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team at contact@doyoueven.com with your order number for further assistance.

    • 13. Why has my order been cancelled?

      Due to the high influx of orders we receive everyday, sometimes products can sell out. In the event we are out of stock of your item, we will contact you immediately and issue a full refund.

      If only part of your order has sold out, we will offer a partial refund and send the remainder of your order, or a full refund of the entire order if you wish.

      Still don’t see what you’re looking for? Please email contact@doyoueven.com , DM or live chat us with your query and one of our Customer Service Team will be in touch within 24hours.

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