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Where is my order?

Once your order is placed, and processed, you will receive an email stating that your order has been dispatched. This will contain your order ID number, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you've selected.

If you are unsure of the method of shipping you have selected for your order, you can view this on your order conformation email which was sent to you right after your order was placed. 

Please note, Standard Airmail is the default shipping method.

If you do not select a different method of shipping for your order, and proceed with the default method of shipping, Standard Airmail, you accept that it is a non-tracked, non-prioritized shipping service. 

If you select a tracked method of shipping, once your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel. 

To check the estimated delivery time of your parcel, please view our Shipping Chart, located in the section titled ‘DELIVERY INFORMATION’, under subtitle ‘What are my shipping options?’ – this should help you get a better understanding of the shipping method you have selected for your order and when you should expect to receive your order.