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Shipping and Delivery

**Shipping and delivery update - AU & NZ Customers**


23/03/2022 - Due to the current COVID-19 situation in Australia, our local freight provider, Australia Post, has advised they are still experiencing delays of between 2-4 business days on top of their normal estimated delivery times.


We are working very closely with Australia Post to ensure the impact on our amazing customers is minimal, however, this is unfortunately out of our control. For more information, please visit: https://auspost.com.au/service-updates/domestic-delivery-times


If you think your order has been affected, please reach out to our Customer Experience team and we will be more than happy to help - contact@doyoueven.com


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Here at Doyoueven, we strive to provide our community with the best possible online shopping experience.


This is why we partner with the most reputable freight companies to ensure you receive the quickest and most efficient delivery times possible.


Doyoueven is based in Melbourne, Australia and we ship worldwide.


We deliver to over 200 countries including; the USA, Canada, United Kingdom, Asia, New Zealand and certain countries in Europe.


Shipping times and costs will vary depending on your delivery location and shipping method.


Doyoueven sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative of the date of dispatch, not the date of order.


Australia & New Zealand Shipping

Australian orders are sent using Australia Post’s Parcel Post service.


We offer FREE SHIPPING for orders over $99.00 AUD, and a $10 AUD flat rate applies to orders under $99 AUD. 


If you’d like to receive your items quicker, we also offer an Express Post option for an additional $5 AUD which can be added during the ‘Shipping Options’ section at checkout.


Generally, Parcel Post deliveries arrive within 3 to 7 business days depending on your location, however, this is only an estimate and cannot be guaranteed by Australia Post or Doyoueven.


CARRIER SHIPPING COST DELIVERY TIMES
Australia Post - Parcel Post $10.00 AUD
(Orders under $99 AUD)
3 - 7 Business Days**
FREE
(Orders over $99 AUD)
Australia Post - Express Post $5.00 AUD Option on
ALL Orders
2 - 5 Business Days**
LOCATION CARRIER ORDER VALUE SHIPPING COST METHOD DELIVERY TIMES
Australia Australia Post - Parcel Post < $99.00 AUD $10.00 AUD Parcel Post 3 - 7 Business Days*
> $99.00 AUD Free
Australia Post - Express Post Available on all orders Additional $5.00 AUD Express Post 2 - 5 Business Days*

New Zealand customers can choose to have their orders sent EXPRESS via DHL, or STANDARD TRACKED SHIPPING using the Australia Post International Shipping service.


All orders over $150.00 NZD receive FREE EXPRESS SHIPPING!*


CARRIER SHIPPING COSTS DELIVERY TIMES
Australia Post - International $10.00 NZD 5 - 8 Business Days**
DHL Express $16.00 NZD
(Orders under $150 NZD)
2 - 5 Business Days**
FREE
(Orders over $150 NZD)
LOCATION CARRIER ORDER VALUE SHIPPING COST METHOD DELIVERY TIMES
New Zealand DHL Express < $150.00 NZD $16.00 NZD Express 2 - 5 Business Days*
Australia Post International < $150.00 NZD $11.00 NZD Standard Tracked Shipping 5 - 8 Business Days*
DHL Express > $150.00 NZD FREE* Express 2 - 5 Business Days*
*The above delivery times for all countries are estimates only and not guaranteed by DHL, Australia Post or Doyoueven.

International Shipping - USA

Doyoueven offers multiple shipping options into the USA, all orders are sent from our facility in Melbourne, Australia.


Delivery times may vary depending on the service you choose, please refer to the table below to view all the options and delivery times. Please note, these are estimates only and not guaranteed by the freight providers or Doyoueven.


COUNTRY CARRIER/METHOD COST/ETA
USA DHL Express $18.50 USD
3-6 Business Days
Australia Post - Express $14.50 USD
5-7 Business Days
Australia Post - Standard $10.95 USD
10-15 Business Days
LOCATION CARRIER SHIPPING COST METHOD DELIVERY TIMES
USA DHL Express $18.50 USD* Express 3 - 6 Business Days**
Australia Post - Express $14.50 USD* Express 5 - 7 Business Days*
Australia Post - Tracked Shipping $10.95 USD* Standard Tracked Shipping 10 - 15 Business Days*

*Please note the above Shipping Costs are based on current exchange rates and may fluctuate.


International Shipping - Rest of the World

Doyoueven offers multiple global shipping options, all orders are sent from our facility in Melbourne, Australia.


Delivery times may vary depending on the service available, please refer to the table below to view all the options and delivery times. Please note, these are estimates only and not guaranteed by the freight providers or Doyoueven.


It is also important to note that orders shipped to some international countries (in particular the UK, EU, CA and some countries in Asia) may incur customs duties and taxes* which are required to be paid by the customer prior to final delivery. .


If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.


*Please note, all customs duties and taxes are enforced by local governments and are in no way connected to, imposed or controlled by Doyoueven or our freight provider.


COUNTRY CARRIER/METHOD COST/ETA
Canada DHL Express $23.50 CAD
3-6 Business Days
Australia Post - Standard $13.95 CAD
10-15 Business Days
United Kingdom DHL Express £14 GBP
3-6 Business Days
Australia Post - Standard £9 GBP
10-15 Business Days
Europe DHL Express €17 Euro
3-6 Business Days
Australia Post - Standard €10 Euro
10-20 Business Days
Asia DHL Express $18.50 USD
2-5 Business Days
Australia Post - Standard $10.95 USD
5-25 Business Days
LOCATION CARRIER SHIPPING COST METHOD DELIVERY TIMES
Canada DHL Express $23.50 CAD Express 3 - 6 Business Days**
Australia Post - Tracked Shipping $13.95 CAD Standard Tracked Shipping 10 - 15 Business Days**
United Kingdom DHL Express £14 GBP Express 3 - 6 Business Days**
Australia Post - Tracked Shipping £9 GBP Standard Tracked Shipping 10 - 15 Business Days**
Europe DHL Express €17 EURO Express 3 - 6 Business Days**
Australia Post - Tracked Shipping €10 EURO Standard Tracked Shipping 10 - 20 Business Days**
Asia DHL Express $18.50 USD Express 2 - 5 Business Days**
Australia Post - Tracked Shipping $10.95 USD Standard Tracked Shipping 5 - 25 Business Days**

*Please note the above Shipping Costs are based on current exchange rates and may fluctuate.

**The above delivery times for all countries are estimates only and not guaranteed by DHL, Australia Post or Doyoueven.